Privacy Policy

Privacy Policy Overview

Effective Date: January 1, 2024

At Dreadlash Crusher Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your consent)

How We Use Your Information

We use your personal information for the following purposes:

• Hotel Services: Processing reservations, check-in/check-out, room service, and other hotel amenities
• Customer Service: Responding to inquiries, resolving issues, and improving our services
• Marketing: Sending promotional offers, newsletters, and information about our facilities (with your consent)
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Security: Ensuring the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our hotel and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Emergency Situations: To protect the safety of our guests, staff, or the public

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Staff training on privacy and security protocols

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw your consent for data processing where applicable

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.